Helpdesk Technician Apprentice

Milton Keynes - This is an office-based role, requiring you to be on site Monday to Friday. Frequent travel to our other offices will be required as and when directed by your manager so the ability to drive and own your own vehicle is essential. This role will also be expected to assist with out of hours support as and when this is required by your manager. This will be for works that cannot be completed during working hours or for emergency situations. This is considered as being part of the role and will include weekend working in these circumstances. / Full-time, Monday to Friday, 9.00 am to 5.00 pm (35 hours per week)

Team: Business Support Services

Reporting to: Karen Voller

Profile

Benefits:

  • 24 days holiday (increasing to 26 days per annum in accordance with policy).
  • Pension
  •  BUPA Private Health
  • Employee Assistance Programme
  • Income Protection Scheme
  • Death in Service Benefits
  • Perkbox / Benefits Hub
  • Mobile phone

 

Candidate Profile:

The Helpdesk Technician (Apprentice) will assist the IT Helpdesk Supervisor with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio visual systems.

 

Main Duties and Responsibilities:

  • Ensuring that the IT Services Service Level Agreement (SLA) is adhered to at all times. Assist with providing 1st and 2nd line helpdesk support on a daily basis.
  • Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software.
  • Assist with the production of user documentation.
  • Responsible for escalating support requests to an appropriate team member as and when required.
  • Contribute to the smooth running of an out of hours IT support rota.
  • Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis.
  • Proactively react to any issues or problems detected whilst running antivirus software and taking the
    necessary actions.
  • Responsible for the upkeep of the IT Asset Register, including hardware, software, audio visual and
    telephone systems.
  • Assist with the implementation of IT projects as and when required.
  • Contribute to the policing of IT quality standards throughout the firm.
  • Assist the IT Services team by carrying out training duties as and when required.

Candidate Profile:

  • Strong communication skills to successfully explain IT concepts to non-technical colleagues.
  • Desire to learn and accept change.
  • Adapt to, and remain calm and focused, in all situations.
  • Ability to influence others.
  • Professionalism.
  • Attention to detail.

Equal Opportunities:

The firm is an Equal Opportunities Employer and is committed to the implementation and maintenance of employment and recruitment practices which will ensure that no potential or current employee or trainee, is treated less favourably on the grounds of age, disability, gender, marital status, race, nationality, colour pregnancy, maternity or any other aspects unrelated to their current and potential skills, aptitudes and abilities.

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